Copyright
Copyright 2015 by Kelly Glisan. This material is copyrighted and any further reproduction or distribution is prohibited without the permission of the copyright owner.
Subject
Health insurance -- Computer network resources; Web-based user interfaces; Human-computer interaction; Call centers;
Description
Dissertation (D.H.A.)--Central Michigan University, 2015. ix, 122 leaves : ill. Includes bibliographic references (leaves 116-122).
