Perceived Customer Service: A Policy-Capturing and..., 2012

Download whole document (PDF) (819.13 KB)

Contents

Metadata

Title
Perceived Customer Service: A Policy-Capturing and Organizational Behavior Management Approach.
Date
2012
Material Type
Graduate Research; Thesis
Creator/Author
O'Rourke, Eric Michael.
Copyright
Copyright 2012 by Eric Michael O'Rourke. This material is copyrighted and any further reproduction or distribution is prohibited without the permission of the copyright owner.
Subject
Organizational behavior -- Management; Customer relations; Consumer satisfaction; Restaurants -- Customer services; Restaurants -- Employees -- Rating of;
Description
Thesis (M.A.)--Central Michigan University, 2012. viii, 73 leaves : ill. Includes bibliographic references (leaves 70-73).
Language
English
Select a page in the document viewer.

Text

Text

Comments

Tags