Copyright
Copyright 2012 by Eric Michael O'Rourke. This material is copyrighted and any further reproduction or distribution is prohibited without the permission of the copyright owner.
Subject
Organizational behavior -- Management; Customer relations; Consumer satisfaction; Restaurants -- Customer services; Restaurants -- Employees -- Rating of;
Description
Thesis (M.A.)--Central Michigan University, 2012. viii, 73 leaves : ill. Includes bibliographic references (leaves 70-73).