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Central Michigan University Scholarly & Creative Works > CMU Graduate Research (Theses and Dissertations) > 2012, Graduate Research

Perceived Customer Service: A Policy-Capturing and..., 2012

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Title Perceived Customer Service: A Policy-Capturing and Organizational Behavior Management Approach.
Date 2012
Material Type Graduate Research; Thesis
Creator/Author O'Rourke, Eric Michael.
Copyright Copyright 2012 by Eric Michael O'Rourke. This material is copyrighted and any further reproduction or distribution is prohibited without the permission of the copyright owner.
Subject Organizational behavior -- Management; Customer relations; Consumer satisfaction; Restaurants -- Customer services; Restaurants -- Employees -- Rating of;
Description Thesis (M.A.)--Central Michigan University, 2012. viii, 73 leaves : ill. Includes bibliographic references (leaves 70-73).
Language English
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