CMU Online Digital Object Repository
Central Michigan University Scholarly & Creative Works > CMU Graduate Research (Theses and Dissertations) > 2012, Graduate Research

Perceived Customer Service: A Policy-Capturing and..., 2012

Download whole document (PDF) (819.13 KB)
Title Perceived Customer Service: A Policy-Capturing and Organizational Behavior Management Approach.
Date 2012
Material Type Graduate Research; Thesis
Creator/Author O'Rourke, Eric Michael.
Copyright Copyright 2012 by Eric Michael O'Rourke. This material is copyrighted and any further reproduction or distribution is prohibited without the permission of the copyright owner.
Subject Organizational behavior -- Management; Customer relations; Consumer satisfaction; Restaurants -- Customer services; Restaurants -- Employees -- Rating of;
Description Thesis (M.A.)--Central Michigan University, 2012. viii, 73 leaves : ill. Includes bibliographic references (leaves 70-73).
Language English
Show/hide left pane
Document Previous document Browse all documents of this publication Next document    Zoom in Zoom out Maximize
© 2008-2018 DL Consulting. All rights reserved. Powered by Veridian
Alert Close
Help Close
Edit Close
Add to private list Close
Move to another list Close