Six Sigma Approach to Healthcare Quality and Productivity Management
Bandyopadhyay, Jayanta K., College of Business Administration
Coppens, Karen, Central Michigan University
International Journal of Quality & Productivity Management
Copyright 2005 by International Journal of Quality & Productivity Management. In accordance with Title 17 of the United States Code, Copyright Law of the United States of America, this material is copyrighted, and any further reproduction or distribution is prohibited without the permission of the copyright owner.
Quality and productivity management in healthcare; Six sigma (Quality control standard); Health services administration; Hospitals -- Administration; Medical care -- Quality control; Medical care -- Evaluation;
For decades the U.S. healthcare industry has been operating on its own way ignoring emerging factors such as competitition, patient safety, skyrocketing healthcare cost, liability, malpractice insurance cost, and use of DRG for Medicare and insurance payment. However, as these factors became more prevalent, and competition within the industry intensified, many U.S. hospitals have been becoming increasingly aware of the critical needs of controlling the operating costs and meet and even exceeds the expectations of patient care quality. This paper presents a model of Six Sigma approach to health care quality management for hospitals in the U.S. and abroad.
Bandyopadhyay and Coppens, International Journal of Quality & Productivity Management, 5:1 (2005): V1-V12