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Central Michigan University Scholarly & Creative Works > CMU Faculty/Staff Research > 1993, Journal Article

Service Profiling: A Key to Improve Competitive Ed..., 1993

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Title Service Profiling: A Key to Improve Competitive Edge for Service Industry.
Date 1993
Material Type Journal Article
Creator/Author Bandyopadhyay, Jayanta K., College of Business Administration
Copyright Copyright 1993 by Jayanta K. Bandyopadhyay. This material is copyrighted and any further reproduction or distribution is prohibited without the permission of the copyright owner.
Subject Service industries -- Management; Service industries -- Labor productivity; Service industries -- Quality control;
Description With increased growth in service industries in the United States in the last decade, service productivity, has been the target of criticism. This research project will attempt to analyze the ways and means of improving quality and productivity at nations offices.
Language English
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