Getting paid to regulate : the effect of gratuity on customer mistreatment and emotional labor outcomes /
Mann, Kyle Joseph, author.
Copyright 2019 by Kyle Joseph Mann. In accordance with Title 17 of the United States Code, Copyright Law of the United States of America, this material is copyrighted, and any further reproduction or distribution is prohibited without the permission of the copyright owner.
Tipping -- Psychological aspects; Service industries workers -- Psychology; Customer relations; Burn out (Psychology)