Getting paid to regulate : the effect of gratuity ..., 2019

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Title
Getting paid to regulate : the effect of gratuity on customer mistreatment and emotional labor outcomes /
Date
2019
Material Type
Thesis
Creator/Author
Mann, Kyle Joseph, author.
Copyright
Copyright 2019 by Kyle Joseph Mann. In accordance with Title 17 of the United States Code, Copyright Law of the United States of America, this material is copyrighted, and any further reproduction or distribution is prohibited without the permission of the copyright owner.
Subject
Tipping -- Psychological aspects; Service industries workers -- Psychology; Customer relations; Burn out (Psychology)
Description
Thesis (M.A.)--Central Michigan University, 2019 1 electronic resource (v, 91 leaves) : Includes bibliographical references (leaves 83-91).
Language
English
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