Using a structured communication training program ..., 2019

Download whole document (PDF) (3.05 MB)

Contents

Metadata

Title
Using a structured communication training program with registration staff to improve patient satisfaction scores /
Date
2019
Material Type
Dissertation
Creator/Author
Henney, Cheryl L., author.
Copyright
Copyright 2019 by Cheryl L. Henney. In accordance with Title 17 of the United States Code, Copyright Law of the United States of America, this material is copyrighted, and any further reproduction or distribution is prohibited without the permission of the copyright owner.
Subject
Patient satisfaction -- Statistics; Medical personnel and patient; Hospitals -- Employees -- Training of; Communication in medicine
Description
Dissertation (D.H.A.)--Central Michigan University, 2019 1 electronic resource (x, 291 leaves) : Includes bibliographical references (leaves 285-291).
Language
English
Select a page in the document viewer.

Text

Text

Comments

Tags