Using a structured communication training program with registration staff to improve patient satisfaction scores /
Henney, Cheryl L., author.
Copyright 2019 by Cheryl L. Henney. In accordance with Title 17 of the United States Code, Copyright Law of the United States of America, this material is copyrighted, and any further reproduction or distribution is prohibited without the permission of the copyright owner.
Patient satisfaction -- Statistics; Medical personnel and patient; Hospitals -- Employees -- Training of; Communication in medicine