Current Quality Management Practices in U.S. Hospitals : a Survey
Bandyopadhyay, Jayanta K., College of Business Administration
First published in Journal of Business & Economic Research, 7:7 (July 2008)
Copyright 2007 by Jayanta K. Bandyopadhyay. This material is copyrighted and any further reproduction or distribution is prohibited without the permission of the copyright owner.
Hospitals -- United States -- Administration; Total quality management; Medical care, Cost of;
For decades the U.S. health care industry has been operating on its own ignoring emerging factors such as competition, patient safety, skyrocketing health care cost, liability, malpractice insurance cost and DRG for Medicare payment. However, as these factors became more prevalent and competition within the industry intensified, many U.S. hospitals have been becoming increasingly aware of the critical needs of controlling the operating costs and attempting to meet the needs and expectations of patient care quality. This paper presents the findings of a questionnaire survey unveiling the current quality management policies and practices in U.S.hospitals for achieving excellence in patient care quality.