Service Profiling: A Key to Improve Competitive Edge for Service Industry.
Bandyopadhyay, Jayanta K., College of Business Administration
Copyright 1993 by Jayanta K. Bandyopadhyay. This material is copyrighted and any further reproduction or distribution is prohibited without the permission of the copyright owner.
Service industries -- Management; Service industries -- Labor productivity; Service industries -- Quality control;
With increased growth in service industries in the United States in the last decade, service productivity, has been the target of criticism. This research project will attempt to analyze the ways and means of improving quality and productivity at nations offices.