Quality: A Key to Improve Productivity for Service Industry
Bandyopadhyay, Jayanta K., College of Business Administration
First published in International Journal of Management, 17:1 (1993).
Copyright 1992 by Jayanta K. Bandyopadhyay. This material is copyrighted and any further reproduction or distribution is prohibited without the permission of the copyright owner.
Service industries -- Management; Service industries -- Labor productivity; Service industries -- Quality control;
With increased growth in service industries in the United States in the last decade, service productivity, has been the target of criticism. This research project will attempt to analyze the ways and means of improving quality and productivity at nations offices.