Six Sigma Approach to Quality and Productivity Improvement in an Institution for Higher Education in the United States.
Bandyopadhyay, Jayanta K., College of Business Administration
Lichtman, Robert, College of Business Administration
First published in International Journal of Management, 24:4 (December 2007).
Copyright 1990 by Jayanta K. Bandyopadhyay. This material is copyrighted and any further reproduction or distribution is prohibited without the permission of the copyright owner.
Six sigma (Quality control standard); Educational change; Education, Higher -- Evaluation;
Institutions for higher education including universities and four year colleges in the United States have been continuously striving for higher quality under the continuous pressure of public scrutinies, budget crunches and cuts in private, state and federal funding. While demand for high quality and productivity in higher education has been continuously growing, the nation's institutions of higher education are still run like seasonal businesses with escalating cost and low productivity. This paper attempts to develop a model for Six Sigma approach to improve quality and productivity in institutions of higher education in the United States.